Shipping policy

Here is a clean, highly professional Shipping Policy tailored for your storefront. It explicitly outlines the 7–14 days transit window, clarifies that shipping is completely Free to the United States, and covers all the crucial logistical points Google's automated review bots look for to verify your shop's legitimacy.

SHIPPING POLICY

Thank you for shopping at Paws and Pals! We are dedicated to delivering your pet essentials safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipping Cost

  • We are proud to offer 100% Free Standard Shipping on all orders across the United States.

  • There are no hidden fees, minimum purchase requirements, or unexpected charges added at checkout.

2. Processing & Handling Time

  • All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • You will receive another notification via email once your order has officially shipped.

3. Transit, Delivery Window & Tracking

  • Estimated Delivery Time: Once your order has been processed and handed over to the carrier, standard transit time to any destination within the United States is 7 to 14 business days.

  • Tracking Your Order: When your order ships, you will automatically receive an email containing a unique tracking number and a link to follow its journey. Please allow up to 48 hours for the tracking information to update natively within the carrier's system.

4. Shipment Delays & Issues

  • While we make every single effort to ensure your package arrives within the estimated timeframe, unexpected factors outside of our control (such as severe weather, customs clearances, or postal carrier backlogs) can occasionally cause minor delays.

  • If your order has not arrived within 20 business days of receiving your shipping confirmation email, please reach out to us immediately at ananya.malhotraa.official@gmail.com with your name and order number. We will look into it right away and ensure your package is located or resolved.

5. Damaged, Lost, or Missing Items

  • If you receive an item that was damaged during transit, please take a clear photo of the packaging and product and email us within 48 hours of delivery.

  • We will gladly arrange a replacement or a full refund in accordance with our Refund Policy.

6. Contact Information

If you have any questions or require further assistance regarding the shipping and delivery of your items, please don't hesitate to reach out to our dedicated support team:

Paws and Pals Email: ananya.malhotraa.official@gmail.com